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Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Here Different Shipping Methods Available. For Small Parcels upto 10 kg. We use DHL Express, Fedex, UPS etc. For Large Packages we use the cargo services.

Do You Ship Internationally?

Yes, We do Shipping almost all over the World

How Long Will It Take To Get My Package?

In Pakistan, We ship twice a week that's Tuesday and Friday. So normally it takes around 7 to 8 days. As for as the Cargo is Concerned it depends on the country.

PAYMENT

What Payment Methods Are Accepted?

Paypal, Card Payments, Bank Transfers and Wired Transfers.

Is Buying On-Line Safe?

Yes Gandhara Gems is a very safe place to buy online because we are here to serve you. For more details please read our Privacy Policy.

Order & Retunrs

How do I place an Order?

You can visit our shop, explore our products catalog, if you are interested in any of the product that is visible its available you can directly pay us through our checkout page.

How Can I Cancel Or Change My Order?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@gandharagems.com and send your item to: Office # 01, Nasrullah Building, Peshawar Gemstones Market, Namak Mandi Peshawar, KP, Pakistan.

Do I need an account to place an order?

Its not mandatory to have account for buying from us, you can checkout as guest

How Do I Track My Order?

Once you place an order with us, we will provide you tracking on the same business day. You can track your parcel Here

How Can I Return a Product?

For this please read our Return Policy
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